Livestock Market: 01989 762225  |  Email: market@rgandrbwilliams.co.uk

Privacy and Cookie Policy

How we use your information
This privacy notice tells you what to expect when RG and RB Williams collects personal information. It applies to information we collect about:

• visitors to our websites
• people who use our services, eg who subscribe to our newsletter or request a publication from us

Visitors to our websites
When someone visits www.rgandrbwilliams.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by RG and RB Williams
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Cookie Purpose
ccShowCookieIcon Implemented by the Cookie Control module and records whether or not to show the Cookie Control icon – expiry 90 days
has_js Determines whether or not JavaScript is enabled so that Drupal can more efficiently perform operations to enhance the user experience – expiry is end of session on browser/tab close.
<name>_cookiecontrol Implemented by the Cookie Control module and records the fact that you as a user have agreed to accept cookies from this site – expiry 90 days
SESS<random string> Only set when logged in - Identifies the user's session
Drupal.toolbar.collapsed Only set when logged in - Determines the display preference of the toolbar for the user
_gat Cookies set by Google Analytics and is used to throttle requests and has an expiration of 1-minute
_ga Cookie set by Google Analytics and is used to distinguish users and has an expiration of 2-years
_gid Cookie set by Google Analytics and is used to distinguish users and has an expiration of 24-hours
_gac_<property-id> Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for four years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

People who use RG and RB Williams services
RG and RB Williams may offer various services to the public. For example, we send out publications and distribute an electronic newsletter. We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Complaints or queries
RG and RB Williams tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Citronix’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information

RG and RB Williams tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.
To make a request to RG and RB Williams for any personal information we may hold you need to put the request in writing addressing it to our Internal Compliance Team, or writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Internal Compliance Team.
Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we may need to share personal information with the organisation concerned and with other relevant bodies.

You can also get further information on:

agreements we have with other organisations for sharing information;
circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
our instructions to staff on how to collect, use and delete personal data; and
how we check that the information we hold is accurate and up to date.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 23 April 2012.
How to contact us

Requests for information about our privacy policy can be emailed to the Internal Compliance Department or by writing to:

Windsor House
St. Mary’s Street
Ross – on – Wye
Herefordshire
HR9 5HT